The IT backbone built by Qualica enabling online booking and several other convenient customer features has been critical to the business.” Michael Kaminsky, IT Director, 1Time Airlines
UEM provides us, at a click, with the important monitoring information we need to know in real time. This immediacy is very important for us, especially during busy periods. Chris Tisdall, Head of Online Channel, Allan Gray
Observing customer experience is hugely important. If our site doesn’t load in time, users will go elsewhere and we want them to stay with us. The UEM tool enables us not only to see problems, but to understand the ‘how’ and the ‘why’ as well. We can drill down into the data to discover why content is served slower in one city than another, for example. Johan Huyser, Technical Manager, SuperSport New Media
Qualica’s solution enables us to get to the truth of the problem. Too often a company gets multi-faceted versions of what was experiences, as so many different variables make up the customer experience. This is useless to us. We need the truth and that is the primary reason we use User Experience Monitoring. Andre Nel, Head of Application Infrastructure, Discovery Health
We have walked the road with Qualica and their service has been superb. Royden Dall, General Manager, Internet Solutions
We have had two recent instances in which the tool has been exceptionally beneficial. It enabled us to pick up potential problems very early, allowing us to resolve them quickly, with minimal impact. Nick Brown, Development Manager, PruProtect