• Is Qualica an international company?
  We offer services throughout Africa and Europe. Our Qualica head office is based in Johannesburg and we have offices in Cape Town and London.

• How big is Qualica?
  We are a medium-sized company with approximately 40 highly skilled staff members.

• What level of redundancy do Qualica's solutions offer?
  We build redundancy into every layer of our application development, to ensure a smooth recovery in case of hardware failure. In addition, Qualica backs up all data securely off-site in the unlikely event of a system-wide failure.

• What is Qualica's privacy policy?
  Our strict privacy policy ensures that your data is kept safe, secure and never shared with third parties. Only designated support staff members have access to your data.

• How secure is my organisation’s data?
  All sensitive data is stored on servers behind a secure firewall. These database servers are also protected by access restrictions. Highly confidential data is encrypted.

• Does Qualica follow best practices?
  We use international standards in service management (ITIL) and a software development life cycle for the development and support of our software products. And, we have built-in, rigorous quality assurance steps to aid our solution development.

• Who owns the software developed by Qualica?
  Qualica owns the software for which our customers buy licenses. This means that as we invest in, improve and grow our service offerings, our customers benefit. Qualica uses best-of-breed software applications to create value-adding, customised solutions.

• What is Qualica's CSI policy?
  We have chosen to support the Starfish Greathearts Charity, which provides support and opportunity to orphaned and vulnerable children throughout South Africa.

Chris Tisdall
Head of Online Channel
Allan Gray